I answer our customers' emails and messages every day. The nice thing: most questions aren't about something that went wrong, but about doubts before the order. Does this fit? When will I have it? Can I send it back? Below are the seven questions I get most often, with the answer I give. It saves you an email, and me too.

1. Does this case fit my phone?

This is by far question number one. Every product in our shop has a "fits" line with the models it is made for. Even easier: choose your device at the top of the page. From then on you only see cases, screen protectors and chargers that fit, and the shop remembers your choice. Not sure exactly which model you have? On the "Which device do I have?" page you can see in three steps which one it is.

2. How does 3 for 2 work?

Simple: with three accessories the cheapest one is free, with six the two cheapest. You combine whatever you like. A case, a screen protector and a cable all count, just like a strap or a power bank. You see the discount straight away in your basket, and you don't need to enter a code.

3. When will I have my order?

If you order before 7 pm, it will be in your letterbox or at your door the next working day. You get an email with track and trace as soon as it's on its way. Prefer to pick it up? Choose the store where you want to pick it up at checkout; you'll see right away which stores take part and where the product is in stock. Your order is usually ready within an hour, and you get an email as soon as it is. Bring your order confirmation.

4. Can I have the ThePhoneLab Skin delivered at home?

No, and that's deliberate. We cut the Skin to size live in the store for your device and apply it for you there. That is more precise work than the tempered glass with applicator, which you can have delivered at home. Order the Skin online, choose a store and walk in: it's on within a few minutes.

5. Can I send something back?

Yes. You have 14 days after receipt to send a product back, as long as it is unused and in its original packaging. Email info@thephonelab.nl with your order number and what you want to return, and we'll send you the instructions. Two exceptions: screen protectors and earbuds can't be returned once opened, the first because the protective layer can't be applied again, the second for hygiene reasons. Unopened is fine.

6. My package is damaged or I received something different

We'll sort that out. Email info@thephonelab.nl within five working days of receipt with your order number and a photo. We'll send the right product or refund you, and the return costs are on us.

7. My case is already broken after a month, what now?

Everything in our shop comes with the statutory warranty. If a case tears or a cable stops working with normal use, email your order number and a photo to info@thephonelab.nl. Then we'll look together at a repair, a replacement or your money back. Drop or water damage to your phone itself isn't covered, but that's what our stores are for.

Do you have another question?

Email info@thephonelab.nl or message or call the store near you; the numbers are on the store page. I read every email myself, and if something went wrong I'd rather hear it today than tomorrow. Then we'll make it right.

ThePhoneLab. Like new for life.